SharePoint 2010 Slide Library Errors
I had several users today who have been unable to properly use the SharePoint 2010 Slide Library features. I went to this location and tested it myself and truly things were broken all over. If I clicked on a link the Office Web Apps we have installed failed to open throwing an error telling me I need Office 2007 installed. If I use the drop-down menu to Edit in Microsoft PowerPoint, another error about a Microsoft application not installed.
I found the fix. It was easy. I didn't have to open ULS Log Viewer, re-install Office Web Apps, or try to force the library to open the file in the client application by default.
Instead it was IE 64-bit browser. I sent this to users:
I still had one user who could not Publish the Slides to a Presentation, PowerPoint would fail. This user ran some Microsoft Updates and it was fixed.
I found the fix. It was easy. I didn't have to open ULS Log Viewer, re-install Office Web Apps, or try to force the library to open the file in the client application by default.
Instead it was IE 64-bit browser. I sent this to users:
- You need to only use the 32-bit version of Internet Explorer.
- To confirm what you are running, click the settings(Gear icon in upper left of browser or Tools-Internet Options) , click About Internet Explorer. If it says “64-bit Edition” after the version number, this is your problem.
- If you are opening Internet Explorer from the Taskbar icon or the start menu icon, remove these links.
- Go to Start Menu, All Programs. At the top of the folders there should be 2 links for Internet Explorer, only difference is one says 64-bit. Choose the one that is not 64-bit and right-click pin to Taskbar or Start menu.
- Go back to the slide library and see if opening the file for edit in PowerPoint, editing in browser, or other features work as expected.
I still had one user who could not Publish the Slides to a Presentation, PowerPoint would fail. This user ran some Microsoft Updates and it was fixed.
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